ARTS Installed at Customer Site

For customers wishing to install and operate ARTS themselves, MakaluMedia offers a Token based licensing scheme, providing the flexibility to support any customer needs. One token is required per configured ARTS User, and two tokens are required per configured ARTS Project. (No tokens are required for inactive users, or users assigned only to the Guest role.) To support ARTS evaluation, MakaluMedia provide a fully functional ARTS with the first four tokens for free.

Licensing Case Studies. To help clarify how the token-based licensing scheme functions, we provide three licensing case studies.

ARTS installed at MakaluMedia

In the future, MakaluMedia will provide our own hosting service for ARTS, according to the Application Service Provider (ASP) model. Please contact us if you are interested in being notified when this option is available.

ARTS Support Plans

Each Initial ARTS installation receives 30-days of free support. Beyond this, we also offer a Standard ARTS Maintenance Package, plus a choice of phone, virtual and on-site consultancy options.

Standard Package	Phone Support	On-site Consultancy	Virtual Consultancy
Email support Monday to Friday, 9:30 to 17:30 CET (excl. holidays) Access to online support (FAQs, Knowledge Base, etc.) One year software updates Included for 30 days free with initial installation	75 Euro per incident (5 pack pre-paid minimum) Incident 5 pack / 325 Euro Incident 10 pack / 500 Euro	MakaluMedia engineer available on-site, for 1.200 Euro per day plus expenses On-site service available in Central Europe with 2 weeks notice (contact MakaluMedia for pricing to other locations)	MakaluMedia engineer available via phone or instant messaging for 100 Euro per hour between pre-determined times (Contact MakaluMedia to request virtual consultancy)

Standard ARTS Maintenance Package (Annual)

The Standard ARTS Maintenance Package includes email-based support Monday through Friday, 9:30 to 17:30 Central European Time (excluding holidays), Web support (Frequently Asked Questions, Knowledge Base, etc.) (24 hours a day, 7 days a week), and software updates (all ARTS releases) — for a period of one year. Each Initial ARTS installation receives 30-days of free support.

The cost of the Standard ARTS Maintenance Package is 20% of the license fee, if purchased with the license. The maintenance package may be renewed for 25% of the license fee, within the current maintenance package period of validity; otherwise, the renewal fee is 40% of the current license.

 Phone Support

Once the Standard ARTS Maintenance Package has been purchased, a Phone Support add-on may be purchased for 75 Euro per incident. A 5-pack of incidents may be purchased for 325 Euro, and a 10-pack for 500 Euro. A minimum initial purchase of 5-incidents is required and all incidents must be pre-paid.

 On-Site Consultancy

Some customers request the presence of an on-site MakaluMedia engineer to assist with installation, configuration, and occasionally migration of data from other systems. MakaluMedia provide this service for 1.200 Euro per day, plus expenses. This service is provide anywhere within continental Europe, with two weeks of advance notice. For sites outside of continental Europe, please contact MakaluMedia.

 Virtual Consultancy

Some customers request the dedicated virtual presence (telephone, instant messaging, etc.) of a MakaluMedia engineer during a pre-determined period of time. MakaluMedia provide this service for 100 Euro/hour. Please contact MakaluMedia to request this service.

ARTS Custom Development

MakaluMedia are available to provide custom development or extensions to ARTS to meet your specific needs (interfacing with a particular legacy system, use of a different database, etc.) Such developments are quoted on a firm-fixed price basis. Please contact MakaluMedia to enquire about this service.